JOB TITLE: Outreach and Enrollment Specialist 

DIVISION: Outreach 

STATUS: Full-time/Non-Exempt 

JOB DUTIES AND RESPONSIBILITIES 

The Outreach and Enrollment Specialist will work to provide outreach opportunities for community residents who lack access to healthcare and health insurance, provide enrollment and application follow-up assistance and build/strengthen enrollment collaborations with local partner organizations to increase health insurance coverage and access to quality primary health, dental, and behavioral care for identified community residents.

DUTIES AND RESPONSIBILITIES:  

•  Provide enrollment assistance (including but not limited to completing coverage applications, gathering the required documentation, and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost, and free health insurance programs through the health insurance marketplace; and Medi-Cal.
•  Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals;.
•  Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness;.
•  Develop, discover and attend community events in order to promote coverage options and the mission and services of the organization;.
•  Collaborate with various local organizations to build awareness of coverage options, spur enrollment and build referral linkages;.
•  Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities;.
•  Accurately provide required reporting to track goal achievement and client satisfaction.
•  Recruit and utilize volunteers to increase program capacity;y.
•  Assist in the development and implementation of organizational outreach and enrollment initiatives;.
•  Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to all policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access; and.

DESCRIPTION OF OTHER DUTIES:  

•  Perform other duties as assigned.

SKILLS AND ABILITIES:  

•  Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
•  Ability to effectively develop and nurture relationships with a diverse group of stakeholders.
•  Ability to work independently and coordinate multiple tasks.
•  Ability to enthusiastically communicate with potential enrollees.
•  Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications, and the Microsoft operating system.
•  Ability to manage time and meet deadlines.
•  Excellent verbal and written communication skills.
•  Ability to maintain accurate records and necessary paperwork.
•  Ability to learn and apply training instruction.
•  Ability to maintain strict standards of confidentiality with regard to patient information.
•  Ability to maintain a calm professional demeanor and make independent judgments.

MINIMUM QUALIFICATIONS:  

•  High School or GED required. Bachelor’s Degree in health or social service-related field of study preferred or. a minimum of two years in the field equivalent combination of education and experience will be considered in lieu of Bachelor’s Degree for otherwise excellent candidates.
•  Two years’ experience working in community social service or healthcare environment.
•  Covered CA Enrollment Assister Certification strongly preferred.
•   Current HIV/STI Counseling Certificate preferred, as well as current training on family planning practices and methods. 
•  Bi-Lingual in Spanish and English required.
•  Must possess a current driver's license.
•  Must have excellent reading and comprehension skills.
•  Must be able to work efficiently in a very fast-paced environment.
•  Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and occasionally lift up to 50 lbs.
•  Must pass a pre-employment drug screen, TB test, and Live Scan background check.
•  Must adhere to the agency’s non-discrimination policies.
•  Experience working with low-income and predominantly Latino populations. Experience working with ethnically and culturally diverse communities, and low-income populations. Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat individuals with respect and dignity.

Special Requirements

• Must have a reliable automobile for use on the job (mileage to be reimbursed); 
• Subject to a criminal background check prior to employment;
• Must possess a valid California Driver's License;
• Must have and maintain State required automobile insurance coverage; and 
  • TB and post-employment physical clearance, are to be renewed every year. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The following lists physical demands an employee will perform on a regular basis: sitting, viewing a computer monitor, typing/keyboarding, reading, handwriting, talking and hearing, walking, standing, talking on the phone, and driving (vehicle). Approximately 50% of the time is spent sitting, while frequently required to walk, stand and bend. Must be able to talk and hear well. Good vision is imperative.

EEO Statement for All Job Postings

Via Care Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Via Care Community Health Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.